How long does a window job take?+
Most whole-home jobs run one to two days. We give you a real timeline at the consultation, not a guess.
Will the same crew be on my whole job?+
Yes. We send the same crews job after job — low turnover, same faces from day one to handoff. We're not picking a name out of a hat and sending a stranger to your house.
What brands do you install?+
Soft-Lite is our primary line (Elements and Classic Plus), plus ProVia, Sierra Pacific, and Pella — depending on what fits your home and budget.
What actually makes a window energy-efficient?+
Three things working together: a Low-E glass coating, argon gas sealed between the panes, and a warm-edge spacer that stops heat escaping at the glass edge. We also foam-fill the frame (Comfort-Foam R5 on Soft-Lite) where cheaper windows leave hollow air.
What's "air infiltration," and why does .08 CFM matter?+
Air infiltration is how much air leaks straight through the window. The industry standard (AAMA) allows .30 CFM; our Soft-Lite line tests at .08 — roughly four times tighter. Less leak means lower bills and fewer drafts.
How low do the U-factors go?+
As low as 0.17 on ProVia Endure. U-factor measures heat loss — the lower the number, the better the window holds your heat in winter and out in summer. We'll show you the rating on the exact glass package you're considering.
What warranty comes with the windows?+
Manufacturer product warranties run 20-year to lifetime depending on the line, plus 5-year Excel labor on every window we install. No service-fee gate when you call us out under warranty. The specifics are written into your contract.
Are your windows Energy Star?+
Some — it depends on the glass package you choose. Energy Star isn't a blanket claim across every window. We'll tell you which configurations qualify before you sign.